Terms of service

About these terms

These terms are an agreement between you and [Legal entity name] (“Pawrazzi”, “we”). By using the site or buying from us you agree to them. Nothing here limits your rights under the Australian Consumer Law or other laws that can't be excluded.

Your photos

• Only upload photos you took or have permission to use.
• Photos should show a dog. Don't upload photos of people, or anything offensive, violent or unlawful. We may reject or remove uploads that break these rules.
• You keep ownership of your photos. You give us permission to use them only to create, store and deliver your shots and keepsakes.

Previews and digital shots

• Each shoot previews one scene free, with a watermark. Previews are not for download or reuse.
• Buying a shot gives you a 4K file without the watermark for personal, non-commercial use (prints, gifts, social posts). Reselling the images or using them in advertising needs our written permission.
• Shots are AI-generated. Each one is unique and likeness can vary. That's why your first preview each month is free and every purchased shot includes 2 free re-shoots. After the free one, a new scene is paid before it develops and comes as a 4K shot. A shot that's still faulty after both is refunded. Changing your mind about a shot that matches its preview isn't. See the refund policy.

Keepsakes

• Keepsakes are made to order by Printify's print partners in the US and shipped to the countries offered at checkout. Delivery estimates aren't guarantees. Outside the US, import tax or duties charged by your country's customs are yours to pay.
• Colours on screen can differ slightly from the printed product.
• Damaged or faulty items are reprinted free, or refunded where a reprint can't put them right. See the refund policy for time limits and lost parcels.

Gifts

Gift codes can be redeemed once by the recipient, are not exchangeable for cash, and remain valid for at least 3 years from purchase. We send the reveal email on the date you choose; please check the recipient's email address.

Prices and payment

Prices are in US dollars and include delivery for keepsakes. Payments are processed by Stripe. We may change prices, but not for orders you've already placed.

Refunds

See our refund policy.

Liability

To the extent the law allows, our liability for any claim is limited to re-supplying the service or refunding what you paid for it. We aren't liable for indirect losses.

General

These terms are governed by the laws of New South Wales, Australia. We may update them, and the date above shows the latest version. Questions: pawrazzi@gmail.com. Our privacy policy explains how we handle your data.